Tuesday, August 30, 2011

DNBT (Do Not Buy This) Series Introduction

I like the Amazon system of buyer feedback. It focuses on the product rather than the seller. Buyer's connection with the seller is a short lived one starting at the order and ending at the receipt. Knowing the quality of the seller beforehand is great but not at the cost of knowing about the product.

In sites like ebay we leave a 80 character feedback for the seller which are usually at one end of a happiness spectrum. Most of the comments are like "You are too good" "Pleasant transaction" "Good Product" blah blah blah. On the other end negative comments are more informative. Usually negative ones specifically says the problem the buyer had with the overall transaction like product not according to description, poor choice of shipping or damaged product.

Why this kind of feedback is inefficient and insufficient?

Because its the product we have a long relation with. Most of the sites has a huge overlap of products. Same product is sold by lots of sellers. But there is no common board to place reviews, whether they are seller reviews on specific products or product reviews. So we are left with no choice but to trust the seller and hope for a quality product.

I will try to explain this further.If a seller has 10 electronic products and you are buying a memory card from him. Before buying you will want to know experience of people buying that specific memory card from him along with the performance and usability of the product. Why? because descriptions cannot match real life performance. 

Ebay sellers are giving loads of info on most of their products which are usually copied from other websites or product pages. Often there are clues of the origins in the text itself. For Eg. Certain mobile seller copies all his description from GSMArena site leaving a trace of copy in all pages in the Memory field. They memory field always has a buy memory link in his descriptions. I am not saying this is wrong as every seller making his own descriptions will be ridiculous. But there will be certain amount of partiality because seller will always be a SELLer.it

How do you get the info you want from the above scenario of seller reviews?. Like finding a needle in a haystack, its difficult to locate a seller review on a specific product. And one thing I forgot to emphasize. A feedback once left is final. You, seller or ebay can't change it. Even deletion can be done only by ebay.
reviews
Why Amazon system is good?

Amazon system allows user to give a rating and review specific products they purchase. The reviews can be updated further with additional info they obtained during continued use of the product. Its good because we would have a clear picture of the product its performance and problems to be expected.

So why this series?

This series is dedicated to those products which floods the markets with cheap price and a pathetic performance even their cheap prices can't stand. I had a fair share of these useless products. So I am dedicating some space to give info to people before they make a purchase. If even one person restrain from purchasing a product, I am satisfied.
Comments will be allowed to these reviews but they will be moderated. Anonymous commenting will not be allowed. Please use the comments to express your views on the product.

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